Refund policy

At The Forgotten Toy Shop we pride ourselves in offering outstanding customer service and we hope that you are delighted with your order. We understand that sometimes there is a need to return an item and we are more than happy for you to do this. Please read the below information on how our returns process works.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karen@bldb.click. Please note that returns will need to be sent to the following address: 38 Earlswood Drive, Edwalton, Nottingham NG12 4BG 

You will be responsible for paying for your own shipping costs for returning the product.

If you are returning an item worth more than £50, you should consider using a trackable shipping service. We can’t guarantee that we will receive your returned items without this service.

You can always contact us for any return question at karen@bldb.click.

Damaged or Faulty Items

We take great care in ensuring that your item(s) are carefully inspected and wrapped to ensure that your order is delivered to you in perfect condition. However in the unlikely event that this is not the case and you find your item(s) have arrived damaged or faulty, please get in touch with us straight away and we will happily arrange either a replacement for you where possible or offer a full refund.

We will ask that you send us photo evidence of the damaged/faulty item(s). We will not require you to send back the item(s) unless our supplier has requested for it, if this being the case will refund you the delivery cost back to us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Through our return portal you will be able to make an exchange option. Once we have received your item back we will ship out your exchange.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karen@bldb.click.